FCOINSHOP Privacy Policy

Your personal information is of paramount importance. FCOINSHOP (referred to interchangeably in this Privacy Policy as "we," "the Company," "the Website," or "FCOINSHOP.COM") respects your privacy rights and is committed to safeguarding the personal information you provide to us. This Privacy Policy outlines how the Company collects, stores, and uses the personal information you provide through the Company's website and any telephone or email communications you may have with us. It also describes the choices available to you regarding the Company's use of your personal information and the steps you can take to access this information and request its correction or deletion.

Consent

By using this Company Website, you acknowledge that you have read this Privacy Policy and consent to the collection and use of your personal information by the Company.

This Privacy Policy constitutes the complete and exclusive statement of our privacy practices and supersedes any earlier versions. We reserve the right to modify this Privacy Policy at any time in accordance with its terms. We encourage you to visit this page frequently to review the Policy and stay informed of any changes. Your continued use of our products constitutes your acceptance of such changes. If you are required to explicitly accept material changes to this Policy and you decline, you may no longer be able to use the provided products.

If you have any questions regarding any part of this Privacy Policy after reviewing it, please contact us using the information provided on the "Contact Us" page.

Personal Information Collection and Processing

"Personal Information" refers to information that can identify you as an individual, including but not limited to your name, address, telephone number, email address, IP address, transaction history, or other contact information.

We collect and process various types of personal data to provide and improve our services while ensuring compliance with applicable data protection laws. The types of data we collect depend on how users interact with our platform.

We process your personal information based on principles of transparency and consent. For all personal information collected on the Company Website, we clearly state the purpose of collection, which is to provide you with the products, services, or features you have requested. As a rule, we only collect and use your personal data after obtaining your consent. Exceptions apply only in specific circumstances explicitly permitted by laws and regulations where obtaining prior consent is not practically possible.

Withdrawal of Consent and Data Deletion

You may withdraw your consent to our processing of your personal information at any time by contacting us at [email protected] or by applying to delete your account via your account settings. Once your request is verified, we will securely delete your personal information, unless we are legally required to retain it.

Please note: Withdrawing consent may result in your inability to continue fully using our services or accessing our platform, and we may need to terminate your account accordingly.

Information We Collect

We collect personal data through various means to ensure we effectively deliver our services while complying with the GDPR. These include data provided by users, automated tracking technologies, and data obtained from third parties.

Account Creation and Transactions: When you register and use this Website, you may voluntarily provide us with your personal information (including, but not limited to: name, email address, phone number, country/region, device used, account username, and password). We use this information to contact you regarding services and products on the Website that you are interested in or have requested, and to assist you in completing your orders.

Promotions, Contests, and Sweepstakes: This Website may occasionally offer you the opportunity to participate in promotions, contests, or sweepstakes. Such activities are also subject to their associated rules and terms. If you participate, you may be required to provide certain personal information. Participation is entirely voluntary, so you have a choice regarding whether to register and provide your information. Required information typically includes contact details such as your name and email address. We will use this information to notify winners and award prizes. We may also use your name, mailing address, phone number, or email address to send you promotional materials and conduct direct marketing activities related to FCOINSHOP products and services. If you do not wish to receive any or specific types of promotional and direct marketing materials, or do not wish to receive them via specific communication channels, you may unsubscribe directly at https://www.fcoinshop.com/user/email-preferences or by emailing [email protected].

Analytics and Usage Data: We use third-party analytics services (e.g., Google Analytics) to collect anonymous behavioral data. This data helps us understand how users utilize our platform and optimize features accordingly.

Third-Party Sources: We may also receive personal data from third-party sources to supplement the information we obtain from you. We primarily use information from these companies to help us deliver relevant advertising to you. We may receive information from these third parties when users interact with our services through integrations with social media platforms (e.g., Discord, Twitter).

Other Collected Information: Each time you visit the Company Website, certain information (e.g., IP address, Cookies, and device information) may be collected automatically. We also collect behavioral information about visitors, including, but not limited to: which pages you visit within the Website, number of visits, time spent on the site, pages of greatest interest, etc.

Cookies

A Cookie is a small text file sent by a web server and stored on your device's (e.g., computer, mobile phone, or tablet) browser when you visit a website, enabling its system to recognize your browser and keep records. When you use this Website's services, we collect specific information through Cookies to help us understand the pages, features, or ads you view and the services you use, among other things. This information helps us track your orders and enhance your user experience.

You can control the use of Cookies through your browser settings. However, please note that refusing Cookies may render some parts of the Website dysfunctional, and you might need to re-enter information required to complete orders during new or interrupted browser sessions.

Some of the Company's business partners (e.g., advertisers) use Cookies on the Website. We do not have access to or control over these Cookies. Therefore, this Privacy Policy covers only the Company's use of Cookies, not the use of Cookies by any advertisers.

Log Files

Like most websites, this Website automatically collects certain information and stores it in log files. This information includes Internet Protocol (IP) addresses, browser type, Internet Service Provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data. This Website uses this information to analyze trends, screen for fraud, administer the site, track user movements around the site to enhance the user experience, and gather demographic information about our user base as a whole.

Our Purposes for Processing Personal Data

FCOINSHOP processes personal data strictly for legitimate business purposes, ensuring compliance with the GDPR and applicable data protection laws. Specific purposes for processing include account management, service delivery, fraud prevention, and marketing activities.

Website Analytics and User Experience Optimization: Includes operating, improving, and developing our services to optimize and enrich the content of the Company Website for you; setting up and maintaining your registered account; ensuring your shopping experience across multiple devices; identifying, fixing, and troubleshooting errors and service anomalies; providing necessary software updates; and committing to maintaining service security and fairness, specifically through measures such as dispute resolution, investigating and curbing fraud and illegal activities, complying with legal obligations, and enforcing our agreements and policies. Furthermore, relevant processing also serves to personalize your gaming experience, manage loyalty programs, support social network sharing, deliver and measure advertising effectiveness, and generally assess the operational health of our services.

Customer Service (Account Registration, Order Processing and Payment Transactions, Customer Support): Includes helping you identify and resolve issues related to your account or orders; verifying user identity and ensuring compliance with anti-fraud policies; processing payments via third-party payment providers (e.g., credit cards); managing and sending you confirmations and important information regarding your account, products, purchases, subscriptions; communicating with you via email, live chat, or phone and responding to your specific requests or questions; surveying your opinion via surveys or questionnaires to continuously improve services.

Fraud Prevention and Security Measures: To protect user accounts and prevent fraudulent activities, we process personal data to detect and mitigate fraud, unauthorized transactions, and suspicious activities; monitor website usage for security purposes.

Marketing and Promotional Communications: Subject to user consent, we process personal data to personalize advertising and provide targeted promotions, service updates, and special offers; make recommendations to you; provide offers and/or information on products you might like.

Service-Related Announcements

The Company may (but is not obligated to) send you strictly service-related announcements on those rare occasions when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance, we might send you an email. Generally, you may not opt-out of these communications as they are not promotional in nature. As long as you maintain an account with us, you cannot opt-out of these communications.

Information Sharing and Disclosure

This Website does not sell or rent any collected information to third parties for any purpose. However, we share information with third parties as described below.

Service Providers: This Website discloses collected information to external service providers to facilitate outsourced operations such as: address verification, fraud screening, and order fulfillment.

Compliance with Legal Authorities: The Website may disclose information to law enforcement agencies when required by law, to enforce the legitimate rights of customers or the Website, and to comply with local, state, federal, and international laws.

Choice and Opt-Out

If you no longer wish to receive promotional communications, you may opt-out at https://www.fcoinshop.com/user/email-preferences or by emailing [email protected].

Links to Other Websites

Various locations on this Website may link you to other websites not governed by this Privacy Policy. When you click through to these websites, this Privacy Policy no longer applies, and FCOINSHOP does not control or assume responsibility for how third-party websites collect, use, or process personal data. This Website recommends that you review the privacy statements of all third-party websites to understand their procedures for collecting, using, and disclosing your personal information.

Storage and Security of Personal Information

The Website stores the information it collects on computers located in controlled, secure facilities, protected from unauthorized physical or electronic access, use, or disclosure.

FCOINSHOP.COM places a high priority on user information security and has implemented a range of measures to protect your information, including encrypting sensitive financial information. Nonetheless, no security measures are 100% perfect. This means we cannot guarantee the absolute security of your information, and we assume no liability for unauthorized access or use of your information beyond our control.

Security and Fraud Prevention

FCOINSHOP maintains a zero-tolerance policy towards fraudulent activities. We actively monitor, investigate, and report suspicious activities and may cooperate with local and international law enforcement agencies (including, but not limited to, police authorities, financial regulators, and anti-fraud agencies).

Any individual or entity found engaging in fraudulent or illegal activities on this Website may have their account suspended or terminated and may face legal action.

International Data Transfers and Data Retention

FCOINSHOP operates globally. Your personal information may be stored and processed in countries other than your country of residence, including locations where our servers, affiliates, or service providers are based. By using FCOINSHOP.COM, you consent to such transfers, which will always be conducted in compliance with applicable data protection laws.

We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected or as required by applicable laws and regulations. After the retention period, your personal information will be securely deleted or anonymized.

Account Responsibility

You are responsible for maintaining the confidentiality of your account and password, and for restricting access to your computer. You agree to accept responsibility for all activities conducted under your account or password. The Company reserves the right, at its sole discretion, to refuse service, terminate accounts, remove or edit content, or cancel orders.

Contact Information

If you have any questions, concerns, or complaints about this Privacy Policy or our data handling practices, please contact us using the details provided on our Contact Us page.

Last Updated: October 21, 2025